Standard Terms & Conditions

PAYMENT TERMS: Standard payment terms: Net 30 days. (Requires Approval of Credit References by RTH)

RTH Reserves the right to alter payment terms based on project requirements. Credit Card, or Prepaid payment terms may be required for first time orders and customers with unapproved credit.

MINIMUM ORDER AMOUNT: A $150.00 minimum order value is required. Orders may be processed for less, with a $50.00 charge may be accessed to these orders.

CREDIT CARD PROCESSING: a 3% processing and handling fee will be added to each credit card order. Cards will be authorized at time of order, but not charged until the order ships.

TAXES: All applicable federal, state, or local sales, use, or excise taxes are the responsibility of the Buyer, and shall be in addition to the prices stated on proposal or agreement. Unless otherwise specifically stated, RTH shall have the right to invoice separately any such tax as may be imposed later. Applicable tax exemption certificates must accompany any order to which the same applies.

FREIGHT:  Standard Freight terms FOB origin. Unless otherwise provided in writing, freight charges on all shipments are to be paid by Buyer. All freights costs will be Prepaid & Added to invoicing, unless specified on purchase order to ship via Buyer’s Preferred Carrier Collect.

DELIVERY, LEAD-TIME, DELAYS: The delivery date provided by Seller for the Products is only an estimate and is based upon prompt receipt of all necessary information from Buyer including but not limited to progress payments, approval drawings, and other milestones. Seller will not be liable for any delays, loss, or damage in transit, and failure to deliver within the time estimated will not be a material breach of contract on Seller’s part.

RTH shall not be liable for damages or delays in performance due to circumstances beyond its reasonable control, including without limiting the generality of the foregoing, any priority system established by any agency of the United States Government, fires, floods, storms, and other acts of God, accidents, strikes, insurrections, war, shortage of materials, lack of transportation and failure of performance of subcontractors and/or suppliers for similar reasons. Failure of RTH to perform for any of these reasons aforesaid shall not be grounds for purchaser’s cancellation of its order, or recovery of any damages, the delivery date shall be extended accordingly.

RETURN GOODS, CANCELLATIONS: No Products will be accepted for return without a RTH approved Return Goods Authorization (“RGA”). All returns are subject to a restocking charge. Special ordered or modified Products are not returnable. Contact your CSR for RGA number and return details. Cancellation charges will apply on custom/made to order items. The charge will be based on the status of the order within our production system and will include all costs incurred to date at the time of order cancellation.

DAMAGED & LOST FREIGHT CLAIMS:

Freight Collect or 3rd party billing: All claims for damage or lost shipments must be filed with the carrier directly. Buyer is responsible for filing the claim with the selected carrier and are subject to their claim settlement offers. The original invoice from RTH will be required to be paid. Replacement product will need to be ordered on a new purchase order and paid as a separate transaction.

Prepaid and Add Freight (PPA): On shipments routed as PPA, RTH will process claim paperwork with carrier. Claims for errors, shortages or defective goods must be made within ten (10) days after receipt of material. Signed receipt of goods without rejecting shipment of damage goods or not properly documenting with driver that there is visible damage along with not taking pictures and keeping original packaging constitutes acceptable goods.

WARRANTY-LIMITATION OF LIABILITY: Warranty claims are subject to prior authorization and require an approved RGA. Warranty consideration will be based on the OEM’s warranty policies. RTH is not extending any warranties or guarantees, either expressed or implied, including any warranties of merchantability of fitness for any particular purpose beyond the warranties that may be printed by the manufactures of the products sold which printed guarantees and warranties shall be deemed a contract solely between the manufactures and the purchaser, it being understood by purchaser that RTH is in no respect the agent of any manufacturers.

ISO/IEC 17025:2017 Calibrations (Performed at Laboratory)

1. The tool to be calibrated must be in good working order prior to calibration.
2. The tool will be set to run at 50% of capacity unless specifically instructed by customer in writing to a different value.
3. The tool will be run 10 times and if tool meets accuracy requirement, results are recorded in as found and as left section of Calibration Certificate.
4. If results dictate, the calibration value will be adjusted accordingly, and tool will be re-run 10 times and recorded in as left section of Calibration Certificate.
5. All required traceability information can be found on Calibration Certificate.
6. Calibration considered valid if performed in the laboratory with conditions between 41˚ F and 104˚ F and a relative humidity of 10% and 75%.
7. Any special requirements must be in writing with accepted purchase order.